Privacy Policy
Last updated September 2026
Short version: we collect what we need to run your account and show your trading data. We never ask for or store your MT4/MT5 password. We do not sell your data to anyone.
1. Who controls your data
NairaBot AI, operating as NairaBot AI, is the data controller. Contact us at support@nairabot.com about anything in this policy.
2. What we collect
You give us directly
- Name, username, email address, phone number (optional)
- Password, stored hashed — we cannot read it
- Profile photo, if you upload one
- Support messages and any screenshots you attach
- Payout details when you request a referral withdrawal
Your EA reports automatically
- Trading account number, broker name and server name
- Account balance and equity
- Trades: symbol, direction, lot size, entry and exit prices, profit and loss, timestamps
- Platform version and connection heartbeats
Your broker login password is never sent to us and we have no way to access or trade on your account.
Collected as you use the site
- IP address, browser type and pages visited
- Referral link clicks, to attribute commission correctly
- A session cookie to keep you logged in
- Records of emails we sent you and whether they were accepted for delivery
Payments
Card payments are handled by our payment provider. We receive a transaction reference, amount and status — never your full card number. For crypto and bank transfers we store the proof of payment you upload, which may contain your bank details; those files are stored privately and visible only to our team.
3. Why we use it
- To run your account — issuing licenses, showing your dashboard, processing orders.
- To support you — answering tickets, diagnosing connection problems.
- To contact you — license keys, expiry reminders, payment confirmations and bot status alerts.
- To pay referral commission — attribution and payouts.
- To keep the platform secure — rate limiting, fraud prevention, abuse detection.
- To meet legal obligations — keeping financial records.
4. Who we share it with
Only where necessary, and never for sale:
- Our payment provider, to take payment
- Our hosting and email providers, to run the service
- Law enforcement or regulators, where legally required
Referrers see only the username and sign-up date of people they referred — never their email, phone number or trading data.
5. How long we keep it
- Account and trading data: while your account is open, and up to 6 years after closure where needed for financial records.
- Support tickets: 2 years after resolution.
- Payment proof uploads: as long as required for accounting and dispute resolution.
- Read notifications: 60 days.
6. Your rights
You can ask us to:
- Give you a copy of the data we hold about you
- Correct anything inaccurate — most of it you can edit yourself in Settings
- Delete your account and data, subject to records we must legally keep
- Stop sending you optional emails — you can switch these off yourself in Settings
Email support@nairabot.com and we will respond within 30 days.
If you are in Nigeria, you may also complain to the Nigeria Data Protection Commission.
7. Security
Data is transmitted over encrypted connections. Passwords are hashed. Uploaded documents are stored privately, not on public URLs. Access to customer data is limited to staff who need it.
No system is perfectly secure. If a breach affects your data, we will tell you and the relevant authority as required by law.
8. Cookies
We use a session cookie to keep you logged in, a preference cookie for light or dark mode, and a referral cookie that lasts 30 days so commission is attributed correctly. We do not use advertising or tracking cookies.
9. Children
NairaBot AI is not for anyone under 18. We do not knowingly collect data from children. If you believe a child has an account, contact us and we will remove it.
10. Changes
We will post updates on this page and notify you of material changes by email or in your dashboard.